Regulatory Alignment

1. Data Controller Information

The data controller responsible for your personal data is CedarRelayForge, located at Niels Hemmingsens Gade 32, 1153 København K, Denmark. For any privacy-related inquiries, contact our Data Protection Officer at [email protected].

2. Data Collection & Processing

We collect personal data only when explicitly provided by you through our contact forms, service inquiries, or direct communications. The data we process includes:

• Identity Data: Full name, professional title, and organizational affiliation
• Contact Data: Email address, telephone number, and physical address
• Technical Data: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, interaction patterns, and service utilization metrics
• Communication Data: Content of messages, inquiries, and support requests

3. Legal Basis for Processing

We process your personal data based on the following legal grounds under the GDPR:

• Consent (Article 6(1)(a)): When you voluntarily submit data through our forms
• Contract Performance (Article 6(1)(b)): To fulfill our service obligations
• Legitimate Interest (Article 6(1)(f)): To improve our services and prevent fraud

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, typically for the duration of our business relationship plus 24 months for legal compliance and record-keeping purposes. Technical logs are automatically purged after 12 months.

5. Data Security

We implement robust technical and organizational measures to protect your data, including SSL/TLS encryption for all data transmission, encrypted storage systems, access controls with principle of least privilege, regular security audits, and employee training on data protection protocols.

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of Access (Article 15): Request copies of your personal data
• Right to Rectification (Article 16): Request correction of inaccurate data
• Right to Erasure (Article 17): Request deletion of your personal data
• Right to Restrict Processing (Article 18): Request limitation of data processing
• Right to Data Portability (Article 20): Receive your data in a structured format
• Right to Object (Article 21): Object to processing based on legitimate interests

7. International Transfers

Your data is primarily processed within the European Economic Area (EEA). If data is transferred outside the EEA, we ensure adequate protection through Standard Contractual Clauses (SCCs) or adequacy decisions as recognized by the European Commission.

8. Contact for Privacy Matters

For any privacy-related requests or to exercise your GDPR rights, contact our Data Protection Officer at [email protected] or call +45 20 48 15 93.

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us recognize your browser and remember certain information about your visit, enabling us to provide a more efficient and personalized experience.

2. Types of Cookies We Deploy

3. Specific Cookies Used

4. Managing Cookie Preferences

You can control and manage cookies through your browser settings or through our Cookie Consent Banner displayed on your first visit. You may choose to decline optional cookies while still allowing essential cookies required for website functionality. Please note that disabling certain cookies may impact your user experience.

5. Third-Party Cookies

Some cookies are placed by third-party services integrated into our website, including Google Analytics for usage analytics and Stripe for payment processing. These third parties have their own privacy policies governing their cookie usage.

6. Updates to This Policy

We may update this Cookie Policy periodically to reflect changes in our practices or applicable regulations. Significant changes will be communicated through our website or via email notification.

1. General Refund Principles

CedarRelayForge operates on a milestone-based project delivery model. Refunds are evaluated on a case-by-case basis according to the project milestones achieved, the nature of the services rendered, and the specific circumstances of the refund request.

2. Eligibility for Refunds

Refund eligibility is determined based on the following criteria:

• Service Not Delivered: Full refund if the contracted service has not commenced
• Material Defects: Partial or full refund for services delivered with significant quality deficiencies
• Breach of Contract: Refund proportionate to unfulfilled contractual obligations
• Mutual Agreement: Refund as negotiated between parties for project cancellation

3. Refund Calculation Methodology

Refund amounts are calculated based on the proportion of work completed at the time of the refund request, the milestone payments received, and any third-party costs incurred that cannot be recovered. The following formula is applied:

4. Milestone-Based Refund Schedule

5. Refund Request Process

1. Submit a written refund request to [email protected]
2. Provide detailed justification for the refund request with supporting documentation
3. Allow 5-10 business days for initial review and response
4. Participate in good-faith negotiation if initial assessment requires clarification
5. Receive final determination with detailed explanation of refund calculation

6. Non-Refundable Items

The following are generally non-refundable:

• Third-party licensing fees and subscriptions already purchased
• Domain name registrations and hosting prepayments
• Work completed and accepted in writing by the client
• Consulting sessions already delivered

7. Dispute Resolution

Any disputes arising from refund requests shall first be addressed through direct negotiation. If resolution cannot be reached, disputes shall be submitted to mediation before initiating any legal proceedings. Governing law is the Kingdom of Denmark, with disputes resolved in Copenhagen courts.

8. Contact for Refund Inquiries

For refund-related questions or to initiate a refund request, contact our Finance Department at [email protected] or call +45 20 48 15 93.

1. Service Scope & Deliverables

CedarRelayForge provides digital engineering services including but not limited to web development, digital ecosystem architecture, performance optimization, and technical consulting. Specific service scope, deliverables, and timelines are defined in individual project proposals and statements of work.

2. Payment Terms

• Payment Schedule: Payments are structured according to project milestones as defined in the statement of work
• Currency: All pricing is denominated in Euros (€) unless explicitly stated otherwise
• Late Payment: Invoices not paid within 14 days of due date incur a 1.5% monthly late fee
• Disputed Invoices: Must be disputed in writing within 7 days of receipt

3. Intellectual Property Rights

Upon full payment, all intellectual property rights for custom-developed deliverables are transferred to the client. CedarRelayForge retains ownership of pre-existing frameworks, tools, and methodologies used in service delivery. Third-party components remain subject to their respective licensing terms.

4. Confidentiality

Both parties agree to maintain strict confidentiality of proprietary information shared during the engagement. This obligation survives termination of the agreement for a period of 36 months. Standard exclusions apply for information that becomes publicly available through no fault of the receiving party.

5. Warranty & Liability

CedarRelayForge provides a 90-day warranty on all custom-developed deliverables, covering defects in workmanship and functionality as specified in the statement of work. Our total liability shall not exceed the total contract value. We are not liable for indirect, consequential, or incidental damages.

6. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, government actions, labor disputes, or internet service disruptions.

7. Termination

Either party may terminate the agreement with 30 days written notice. CedarRelayForge may terminate immediately upon material breach by the client, including non-payment or misuse of delivered intellectual property. Upon termination, client pays for all work completed up to termination date.

8. Governing Law & Jurisdiction

These Terms are governed by the laws of the Kingdom of Denmark. Any disputes shall be subject to the exclusive jurisdiction of the courts of Copenhagen, Denmark. The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms.

9. Amendments

CedarRelayForge reserves the right to modify these Terms with 30 days notice provided via email or website announcement. Continued use of services after the effective date of amendments constitutes acceptance. Material changes require explicit written consent.

10. Contact Information

For questions about these Terms of Service, contact CedarRelayForge at:

• Email: [email protected]
• Phone: +45 20 48 15 93
• Address: Niels Hemmingsens Gade 32, 1153 København K, Denmark